Basic Plan Information Documents – Electricity
Evergy plans are restricted plans only available at Marina Square. Evergy plans are not available to all customers.
Time-of-use Time Periods
The following time-of-use periods apply to our Electricity Residential Time-of-use, Electricity Small Business Time-of-use, Electricity Small Business Time-of-use Demand, and Air-conditioning time-of-use tariffs:
Peak: 2pm – 8pm on working weekdays
Shoulder: 7am – 2pm and 8pm – 10pm on working weekdays, and 7am – 10pm on weekends and public holidays
Off Peak: 10pm-7am
Ausgrid’s published Time-of-use periods will apply to network charges.
The most common additional charges are described below.
Note, different fees sometimes apply outside of business hours or in special circumstances.
- Late Payment Fee: Fixed rate – $10.90 GST does not apply.
A late payment fee may apply when full payment has not been received by the bill due date. Fee may not apply depending on your circumstance.
- Disconnection fee: Fixed rate – $11.61 GST inclusive.
A fee may apply for disconnecting your premises including when you move out (or reading your meter where applicable).
- Reconnection fee: Fixed rate – $11.61 GST inclusive.
A fee may apply for reconnecting your premises including when you move-in (or reading your meter where applicable). The fee can vary for work performed outside of business hours.
- Special read: Fixed rate – $11.61 GST inclusive.
A fee may apply for a meter reading at your request.
Pass Through Fees
If we need to arrange a service on your behalf we may pass through the costs onto you. For any unlisted fees, we’ll let you know the amount at the time you make a request.
Concessions & rebates
You could be eligible for a state government rebate and concession on your electricity bill. See Concessions and rebates for full details.