Frequently Asked Questions

How do I make a complaint? Who do I contact in case of emergency? How do I sign-up to Evergy for my apartment? How do I sign-up to Evergy for my retail business? How do I sign-up for Direct Debit? Why is there no gas being supplied to my cooktop? My connection is urgent. What should I do? Do I need to be at the premises when my electricity supply is connected? Why am I billed for air-conditioning? What is centralised potable hot water? How do I know if I have centralised potable hot water? What do I need to do if I’m moving into an apartment with centralised potable hot water? I have problem with my centralised potable hot water, what should I do? How often will I receive an electricity bill? How often will I receive a bill for my centralised services including potable hot water and air-conditioning? What is eBilling? Can I choose another supplier for electricity supply at my apartment? Can I choose another supplier for my centralised services? Can I choose another supplier for electricity supply at my business?

contact

You can call us on working weekdays from 8:00 am to 6:00 pm to talk to our team.

1300 383 749 (1300 EVERGY)

or you can send an email to

support@evergy.com.au

sign up before you move in to make sure you have power connected on the day and don’t get left in the dark.

get connected
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