Complaints

CONTACT US TO LODGE A COMPLAINT

We have an easy accessible complaints process in place should something go wrong. You may contact us at any time to lodge a complaint using the following contact details:

Call: 1300 383 749 (1300 EVERGY)

Email: support@evergy.com.au

Post: Locked Bag 1400, Meadowbank, NSW 2114

Interpreter: 131 450 – For help using an interpreter visit TIS

National Relay Service: 133 677 – For help using this service visit NRS

read our standard complaints and dispute resolution procedures

CONTACT THE ENERGY & WATER OMBUDSMAN NSW

Please note that, if you are not happy with our handling of a complaint or you wish to seek independent advice about it, you always have the option to contact the Energy & Water Ombudsman NSW for assistance or review of the outcome of your complaint. The Energy & Water Ombudsman NSW is a free and independent service. You don’t have to contact us first but we do hope you will contact us directly to allow us the opportunity to rectify any issues. The Energy & Water Ombudsman NSW’s contact details are below.

Energy & Water Ombudsman NSW

Freepost: Reply Paid 86550, Sydney South NSW 1234.

Free call: 1800 246 545

Free fax: 1800 812 291

complaints@ewon.com.au

Interpreter: 131 450 – For help using an interpreter visit TIS

National Relay Service: 133 677 – For help using this service visit NRS

In Person: Level 11, 133 Castlereagh Street, Sydney. Please ring beforehand to make an appointment.

Visit the EWON website

contact

You can call us on working weekdays from 8:00 am to 6:00 pm to talk to our team.

1300 383 749 (1300 EVERGY)

or you can send an email to

support@evergy.com.au

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