Direct Debit Request and other forms you may need
To set up Direct Debit, please follow our 3 easy steps:
1. Read the Direct Debit Request and Direct Debit Service Agreement;
2. Complete and sign the Direct Debit Request form; and
3. Send the completed Direct Debit Request form to us:
Email it to us at firstname.lastname@example.org; or
Post it to us at PO Box 7015 Silverwater NSW 2128.
If you need any help please call us on 1300 383 749. You can call our Interpreter Service on 131 450 for language assistance.
The first Direct Debit withdrawal will start on a day nominated by us or 13 business days after your next bill is issued. Direct Debits withdrawals will continue to be made monthly typically 13 business days after each bill is issued.
Please note that by signing the Direct Debit Request form:
o You allow us to debit all outstanding balances owing on your account;
o You authorise us to arrange for funds owing on your account to be debited from your nominated account in amounts and at intervals as advised by us to your financial institution; and
o You are providing your explicit informed consent for the direct debit.
At the moment, we can only offer you Direct Debit via deductions from your bank account. We hope to be able to offer you Direct Debit via Visa and Mastercard in the near future. We will let you know when we release Direct Debit via Visa and Mastercard in the Important Information section of your bill.