If you or a person at your premises requires life support it is very important that you let us know. Please contact us using the details below. We will then send you information and a medical confirmation form.

A medical confirmation form is a form that is used to confirm information we require to register a premise as needing life support equipment. By completing this form and sending it back to us, we will have the information we require. If you fail to respond to this request, we may deregister the premises and the additional protections against disconnection will cease to apply. You have no less than 51 business days to reply to our request for a medical confirmation form. You are entitled to additional time and if you require addition time to respond, please contact us.

Yes, however where the disconnection is planned, we or your distributor will give you notice in accordance with the rules.

Your electricity supply may also be disconnected in an emergency or where there is a fault in the electricity network. You will not have any prior notice of such disconnections.

If you would like further assistance in planning for electricity supply interruptions please contact us.

Firstly, if there is a risk of injury or death you should call 000. If your electricity is disconnected without notice you can also contact your distributor.

The distributor for Marina Square is Ausgrid. You can contact them on the following number:

Ausgrid faults & emergencies (24 hours)                13 13 88

You should ensure that we are kept up to date on the need for life support at your premises. You should contact us if there is no longer a need for life support at the premises or if you are planning to move.

Life support equipment means the following:

• an oxygen concentrator;
• an intermittent peritoneal dialysis machine;
• a kidney dialysis machine;
• a chronic positive airways pressure respirator;
• crigler najjar syndrome phototherapy equipment;
• a ventilator for life support; and
• in relation to a particular customer—any other equipment that a registered medical practitioner certifies is required for a person residing at the customer’s premises for life support.

Please contact us using the details below if you or any other person at your premises requires life support equipment or if you have any questions about life support.

Phone: 1300 383 749 (1300 EVERGY) Email: support@evergy.com.au