Concession cardholders who are part of low-income households can benefit from the NSW Low Income Household Rebate, which offers financial relief of $313.50 per financial year for embedded network (on-supply) households.

For more information and to apply for the NSW Low Income Household Rebate, please visit Service NSW – Low Income Household Rebate.
If you need assistance please contact 137 788 or locate a service centre near you.

The NSW Gas Rebate is designed to assist eligible concession cardholders in paying their natural gas or bottled Liquefied Petroleum Gas (LPG) bills.

The NSW Gas Rebate is $121 per embedded network (on-supply) or bottled LPG household, per financial year.

For more information and to apply for the NSW Low Income Household Rebate, please visit Service NSW – Gas Rebate.
If you need assistance please contact 137 788 or locate a service centre near you.

The NSW Family Energy Rebate is designed to assist households with dependent children in managing their electricity bills.

This rebate offers financial support of up to $198 per financial year for households that are part of embedded networks (on-supply).

For more information and to apply for the NSW Low Income Household Rebate, please visit Service NSW – Family Energy Rebate.
If you need assistance please contact 137 788 or locate a service centre near you.

The NSW Life Support Energy Rebate provides financial assistance to individuals who require approved energy-intensive life support equipment at home, or have someone living with them who does (e.g., home dialysis, ventilators, and oxygen concentrators).

This rebate can go as high as $1,477.52 per financial year for embedded network (on-supply) households, depending on the type of equipment in use.

For more information and to apply for the NSW Low Income Household Rebate, please visit Service NSW – Life Support Energy Rebate.
If you need assistance please contact 137 788 or locate a service centre near you.

The NSW Medical Energy Rebate is tailored for eligible concession cardholders who require assistance with their electricity bills. It is meant for individuals who cannot self-regulate their body temperature in extreme environmental conditions (hot or cold) or have someone living with them facing the same challenges.

For on-supply customers, this rebate offers $313.50 per financial year for embedded network households.

For more information and to apply for the NSW Low Income Household Rebate, please visit Service NSW – Medical Energy Rebate.
If you need assistance please contact 137 788 or locate a service centre near you.

The Energy Accounts Payment Assistance (EAPA) Scheme helps people experiencing a short term financial crisis or emergency to pay their electricity or natural gas bill. The scheme helps people stay connected to essential energy services during a financial crisis. This scheme is not available on an ongoing basis.

There are approximately 340 EAPA providers participating in the EAPA Scheme. An EAPA voucher can be issued by participating EAPA providers such as:

• St Vincent de Paul;
• Salvation Army;
• Wesley Mission;
• Lifeline; and
• A number of community centres.

A list of EAPA providers is available here.

You should contact Service NSW on 137 788 or locate a service centre near you.

For further information, go to the NSW Government Energy Accounts Payment Assistance (EAPA) Scheme page.

For information on other long term energy assistance measures visit rebates and discounts or call Service NSW 13 77 88.

Small businesses in New South Wales that consume less than 100 megawatt hours (100,000 kWh) of electricity per year may qualify for the National Energy Bill Relief payment of up to $650 during the 2023-24 financial year.

For further information, go to the NSW Government National Energy Bill Relief for Small Businesses.