If life or property is at risk call Emergency Services: 000 Electrical faults and emergencies In the event of an electrical fault or emergency, please contact: Evergy 1300 383 749 Ausgrid (24 hours) 13 13 88 Gas faults and emergencies In the event of a gas fault or emergency, please contact: Evergy 1300 383 749 Jemena (24 hours) 13 19 09
Read the important information about the Marina Square Residents Offer available here. Sign-up online when you’re ready. Our online sign-up is fast and simple and will provide all the information you need to know. Please just make sure to complete the sign-up at least 2 business days before you move-in
Read the important information about the Marina Square Small Business Offer available here. Sign-up online when you’re ready. Our online sign-up process is fast and simple and provide all the information you need to know. If you’d like to sign-up to Evergy and would like to be on one of our time-of-use tariffs, let us know at support@evergy.com.au
There is a valve located under the cooktop within the adjacent cupboard or drawers to isolate the cooktop. Make sure the valve is open. When your cooktop is used for the first time, some air may be trapped in the gas pipes. Once you turn on your gas cooktop it may take approximately 30 to 60 seconds to release the air and be supplied with gas. If you are still not being supplied with gas, contact your Building Manager.
Your building has been fitted with a centralised air conditioning system operated by Evergy, this means your air conditioning is not part of your electricity bill. Your air-conditioning bill will include a daily supply charge and a usage charge which is based on your air-conditioning usage.
Centralised potable hot water describes a hot water system, generally within apartment or retail developments, that provides each home or business with their hot water requirements. Each property has its own hot water meter to ensure you’re only charged for what you use.
If your home or business has centralised potable hot water you will be notified when you buy or rent your property. Marina Square has a centralised potable hot water system servicing its residential apartments.
Let us know you are moving in by selecting the “Get connected” option on our home page or call us on 1300 383 749 (1300 Evergy). You can sign-up to receive potable hot water as part of our connection process. We recommend you contact us at least two business day before you move-in to avoid delays in getting your centralised services connected.
You should start by contacting your Building Manager for any issues related to your hot water service. Your Owners Corporation is responsible for the internal piping used to deliver hot water in your building. Evergy is responsible for a number of centralised hot water plants as well as the hot water meters. Your Building Manager may liaise with us on your behalf or request that you contact us directly.
We will send you an electricity bill monthly. Monthly billing helps you keep track of electricity usage and many energy users find monthly billing more budget friendly.
Your potable hot water and air-conditioning services will be billed separately from your electricity service. We will send a bill for all your centralised services monthly.
You have the right to purchase electricity from another supplier who is an authorised electricity retailer. You can view offers at the website www.energymadeeasy.gov.au. Please note that we cannot guarantee the suitability of any other offer and we note that some retailers refuse to supply customers within embedded networks. You will still need to pay Evergy network charges. You need to make sure your retailer does not also bill you for network charges unless your retailer agrees to pay those directly to us. If your retailer agrees to pay us the network charges, we will bill them instead of you. Your new electricity retailer will need to arrange for your meter to be changed. We have appointed an embedded network manager to assist with this process. If you choose to return to Evergy at a later date, you may be required to pay a charge to install a new embedded network meter. Please let your retailer know the embedded network manager at Marina Square is PLUS ES and they can be contacted at enm@pluses.com.au
Evergy is the supplier of the centralised Potable Hot Water Heating and Air Conditioning Thermal Energy services. The supplier of Cooker Gas is the building management committee (BMC) for your development. You are unable to choose another supplier for these services. However, you can choose to receive all, any or none of these services. Disconnection and Reconnection fees may apply.
You have the right to purchase electricity from another supplier who is an authorised electricity retailer. You can view offers at the website www.energymadeeasy.gov.au. Please note that we cannot guarantee the suitability of any other offer and we note that some retailers refuse to supply customers within embedded networks. You will still need to pay Marina Square Retail network charges. You need to make sure your retailer does not also bill you for network charges unless your retailer agrees to pay those directly to us. If your retailer agrees to pay us the network charges, we will bill them instead of you. Your new electricity retailer will need to arrange for your meter to be changed. We have appointed an embedded network manager to assist with this process. If you choose to return to Marina Square Retail at a later date, you may be required to pay a charge to install a new embedded network meter. Please let your retailer know the embedded network manager at Marina Square is PLUS ES and they can be contacted at enm@pluses.com.au
contact
You can call us on working weekdays from 8:00 am to 6:00 pm to talk to our team.
